Effective Date: 26/02/2025
Thank you for choosing 4kiboplayer.com for your IPTV service needs. Please read this Refund Policy carefully as it explains our procedures regarding refunds and cancellations.
1. No Refunds for Digital Products
Due to the nature of digital content and the immediate activation of our IPTV services, all sales are final once the service is activated. We do not offer refunds for standard subscriptions.
2. Eligibility for Refund
Refunds may be considered under the following circumstances:
- Service Interruptions: If technical issues or outages beyond your control prevent you from accessing the service.
- Service Errors: In cases where a misconfiguration or error on our part significantly impacts the quality of the service.
In such cases, please contact our support team at support@4kiboplayer.com within 7 days of the service activation to report the issue.
3. How to Request a Refund
To request a refund, please provide:
- Your account details and subscription information.
- A detailed description of the issue encountered.
- Any supporting evidence or documentation that substantiates your claim.
4. Review and Resolution
Upon receiving your request, our support team will review the details provided. If the refund request is approved:
- The refund will be processed using the original payment method.
- The processing time may vary depending on your bank or payment provider.
5. Cancellation Policy
- Subscription Cancellation: You may cancel your subscription at any time. However, cancellation will take effect at the end of the current billing period, and no refunds will be provided for the unused portion of the subscription.
- Recurring Payments: If you cancel, you will not be charged for subsequent billing cycles.
6. Policy Modifications
We reserve the right to modify this Refund Policy at any time. Any changes will be updated on our website and will take effect immediately upon posting.
7. Contact Us
For any questions or concerns regarding this Refund Policy, please contact us at:
📧 Email: support@4kiboplayer.com.